Exchanges - We will gladly exchange any unopened merchandise in salable condition (packaging must be in brand new condition) within 30 days. Exceptions include food items, hair accessories, nail polish, hats, earrings, face masks, sale items, holiday themed products, pet items and personalized merchandise which are final sale. We do not offer gift wrapping on exchanged merchandise. All exchanges are final sale.
Personalization - Personalized items take approximately 7 business days plus another 2-5 business days to ship. Please contact us and/or include in the special instruction box if you need your present to arrive by a specific date. We will do our best to accommodate your request.
Gift Cards/Certificates - Gift cards/certificates do not expire and should be treated like cash. If lost, they cannot be replaced. Physical gift cards can be purchased in store only. Gift certificates can be purchased online and either printed or emailed by you to the recipient.
Shipping - All shipments from Parkway Presents will be sent via UPS or USPS. Delivery times and prices are based on shipping from Northbrook, IL. You will receive an email from UPS or USPS with tracking information once your order has shipped.
Local Delivery - We are happy to deliver any order of $35+ at no extra cost. We provide local delivery to the following zip codes - 60015, 60022, 60025, 60026, 60035, 60062, 60093.
Gift Wrap - We offer complimentary gift wrap with purchase upon request. A gift enclosure or to/from sticker is included as well upon request. Gift wrap is not available on exchanges.
Party Favors - We offer party favors to match a theme or price point. Complimentary wrap in cellophane is available. Please contact us as far in advance as possible so we can make sure we have the correct number of items available.
Wish Lists - Wish lists can be created online.
1) Click on the items you want. 2) Click "add to wishlist". 3) Once you've added all the items you want to the wishlist, click on the purple heart located on the bottom right side of your screen. 4) Click on the "envelope" icon and share your wishlist via email with your family and friends.
Personal Shopping - Our personal shoppers will help you pick out the perfect presents.