FAQ's

1) If I don’t live in Illinois, can I still shop at Parkway Presents? 

Yes, we ship nationwide but not internationally

2) Can I get my gifts personalized? 

Yes, please see our personalization category. If there’s something that’s not listed as personalized but you’d like it personalized, please reach out to discuss.

3) Where do you deliver to? 

We offer free local delivery to the following zip codes ( subject to change) 60015, 60022, 60025, 60026, 60035, 60062, 60093

4) What does working with a personal shopper look like? 

Contact us via phone, text, email or come in to visit us at 3115 Dundee Road, Northbrook and we will offer suggestions or select items for you.

5) If I need to exchange a gift, how does that work? 

Please come in to our storefront located at 3115 Dundee Road, Northbrook. Our exchange policy is listed under “policies” at the bottom of the main page of our website.

6) Can I make changes to an order I already placed? 

Please contact us and we will make the changes for you. 

7) Where are you located? 

We are located at 3115 Dundee Road, Northbrook. In addition to our storefront, we have an online store www.parkwaypresents.com 

8) When will I receive my order? 

As soon as your order has been fulfilled, you will receive a text or email with shipment, delivery, or pick up details.

9) Do I need to have an account to make a purchase? 

Yes!